Question: Do you know of a tool that combines human expertise with AI to boost agent productivity and deliver a better user experience in e-commerce customer support?

For blending human expertise with AI to improve agent productivity and the customer experience in e-commerce customer support, you might want to check out iAdvize, a conversational platform that uses generative AI to power customer interactions. It's got a product called Copilot for Agents that combines human expertise with AI to improve productivity and user experience. With 75% automation and 24/7 operations, iAdvize can be integrated with tools like Shopify, Zendesk and Salesforce.

Another tool worth considering is ASAPP. It's an automation platform that combines the power of automation with the intelligence and empathy of human agents to provide customers with a high-quality experience at scale. It's got features like generative automation, real-time guidance and interaction intelligence that can help improve productivity and customer satisfaction. ASAPP has shown strong results, including a 61% augmentation rate and a 14% improvement in CSAT, so it's worth a look for contact centers.

Another option is DigitalGenius for its AI-powered customer service automation. It offers immediate care and personalized answers to pre- and post-purchase questions through conversational and visual AI. With deep integrations across many platforms and tools, DigitalGenius can handle a wide range of customer inquiries, reducing resolution times and improving customer satisfaction.

Last, Forethought is an AI-powered customer support platform that automates routine tasks and improves resolution rates. It's got tools like Solve for automated responses, Triage for routing tickets, Assist for AI-generated ticket summaries and Discover for workflow optimization. Forethought integrates with leading helpdesks and can help cut support costs while improving productivity.