Question: Is there a tool that combines AI with human customer support to reduce costs and improve customer satisfaction?

ASAPP has a broad suite of tools that uses AI to augment human performance in contact centers. That includes generative automation, real-time guidance and interaction intelligence to increase productivity and CSAT. Results have included a 61% augmentation rate, 25% reduction in ACW and 14% improvement in CSAT, so ASAPP could help you overhaul your contact center.

Another contender is Ada, an AI-powered customer service automation platform. Ada replaces traditional chatbots with AI-powered agents that can handle more than 70% of customer inquiries. It works in multiple languages and integrates with existing knowledge bases to offer personalized answers. Ada customers have reported a 2x increase in automated resolution rate and $2.7 million in annual savings.

Simplr is another service that uses bots powered by AI and human agents to improve customer satisfaction. With features like Cognitive Paths and a Human Cloud Network, Simplr automates interactions and lets customers move from one channel to another. It's designed for a variety of industries and has a pay-per-customer-resolution pricing model that aligns incentives to improve service quality and efficiency.