Question: Do you know of a technology that can extract valuable insights from customer interactions and improve business efficiency using speech recognition and NLU?

Nuance has a suite of conversational AI tools that marry voice, natural language understanding and systems integration. The tools are designed to reshape how companies interact and work across many industries, including healthcare and customer service. Nuance's ambient and cloud-based speech recognition tools are interesting, with uses in patient care, clinical documentation, customer service and automating tasks.

If you want a broader customer experience automation platform, Verint offers an AI-powered platform designed to improve customer engagement and business outcomes. The platform includes tools like Da Vinci AI, an Engagement Data Hub for analyzing interaction data, and Coaching Bots to steer employee results. Verint's platform is geared for contact centers that want to automate the customer experience while lowering costs.

Eclipse AI focuses on consolidating and analyzing customer interactions from many sources, including online reviews, surveys and audio/video calls. The platform offers insights that can lead to revenue and customer retention. With features like AI-powered decision-making and integration with more than 50 tools, Eclipse AI can dramatically cut manual analysis time so businesses can focus on making changes.