Question: Is there a customer service platform that uses AI-powered chatbots and an omni-channel help desk to scale support and drive retention?

If you're looking for a customer service platform that uses AI-powered chatbots and an omni-channel help desk to scale support and drive retention, Netomi could be a good choice. This enterprise-grade platform automates support tasks with sanctioned generative AI, delivering high-quality responses while protecting brand safety and security. It integrates with existing agent desks, CRM, and business systems and offers a no-code workflow builder for customization, resulting in a 50% increase in support team capacity and a 90% resolution rate.

Another good option is Ada, which replaces traditional scripted chatbots with AI-driven customer service. Ada can automatically resolve over 70% of customer service inquiries and integrates with existing knowledge sources and business systems. It supports multiple languages and channels, including voice, email, web, mobile, social, SMS, and phone, and offers AI coaching to continually improve performance, resulting in a significant increase in automated resolution rates and substantial cost savings.

For a comprehensive solution that includes AI-powered automations and a single customer view, consider Kustomer. This all-in-one CRM platform offers omnichannel messaging, proactive support, and business process automation. It integrates with over 60 apps and includes AI-powered chatbots to reduce support volume and speed up response times, making it suitable for businesses of all sizes aiming to enhance customer service and lower operational costs.

Lastly, Intercom offers an AI-first approach to customer service with tools like an AI-powered inbox, AI copilot, and AI analyst. The platform learns from every customer conversation to improve over time and supports various channels such as tickets, phone, and help center. With different pricing plans and a 14-day free trial, Intercom is suitable for businesses in various industries looking to deliver a personalized and efficient customer service experience.