Question: Are there any AI-powered chat tools that can help me manage customer inquiries more efficiently?

If you're looking for AI-powered chat tools to handle customer service queries more effectively, Ada is a good choice. It's a full automation platform that replaces traditional scripted chatbots with AI-powered customer service. It includes voice and email automation, support for multiple languages, automated resolution measurement and AI coaching. Ada integrates with existing knowledge bases and data from other business systems for personalized responses. It's been used to cut costs and deliver a big return on investment, so it's a good choice for e-commerce and fintech businesses.

Another contender is Auralis, which automates customer support work, answering up to 70% of customer questions immediately. It's available 24/7, integrates with existing help desk software and works in more than 100 languages. Auralis features include in-app messaging, a Support CoPilot, Insights Dashboard and Helpdesk Assistant. It's good for small and large businesses that want to expand their customer support without a lot of hassle.

For a hybrid approach, boost.ai combines AI chat and voice bots for personalized interactions and high traffic volumes. It can handle omnichannel consistency and 24/7 operations, combining human and virtual agents to minimize costs. The company's platform is designed to be scalable, secure and easy to integrate with existing systems, and it's geared to improve self-service rates across multiple channels.

Last, Help Scout automates mundane tasks and simplifies communication so support teams can concentrate on more complex, personal interactions. Its features include AI Drafts, AI Answers, AI Summarize and AI Assist, which cut resolution times and improve productivity. It requires no programming and has an interface designed to be easy to set up and use.