Question: I need a platform that provides AI-powered automation tools to help agents have faster and more informed conversations with customers.

If you need a platform that offers AI-powered automation tools to improve customer service, Ada is a great option. The platform replaces traditional chatbots with AI-powered customer service, letting businesses onboard, measure and coach AI agents to resolve more than 70% of customer inquiries. It can integrate with existing knowledge bases and data from other business systems to offer personalized answers and ensure that interactions are relevant, accurate and safe. Features include support for more than 50 languages, automated resolution measurement, AI coaching and channel support across multiple communication channels, making it a good fit for e-commerce, fintech, SaaS and other businesses.

Another powerful option is Intercom, which offers an AI-first customer service platform. Intercom includes an AI-powered inbox, AI copilot, tickets, phone support, help center and omnichannel support. The platform learns from every customer conversation to get better over time, with features like AI Agent for immediate customer support, AI Copilot for agent support and AI Analyst (arriving in 2024) for support leader insights. It's good for businesses of all sizes in financial services, e-commerce, software and healthcare.

If you prefer a more automated approach, Forethought automates repetitive work and raises resolution rates with features like Solve for simple questions, Triage for evaluating customer intent, Assist for AI-summaries of tickets and Discover for optimizing workflows. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech. The company promises a high return on investment and shorter response times, so it can improve customer satisfaction while lowering costs and improving productivity.

Last, Ultimate uses generative AI to automate more than 60% of support requests across multiple digital channels. Its features include UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues, Backend Integrations for personalized responses and an Analytics Suite for optimizing conversation performance. Ultimate integrates with any CRM and is designed to automate routine work, improve customer satisfaction and boost operational efficiency, so it's a good fit for businesses that need to scale support operations.