Question: I need a tool that helps me deliver accurate and consistent information to my customers across all online platforms, can you suggest one?

If you're looking for a tool to provide your customers with reliable and consistent information across all online touchpoints, Haptik is a great choice. Haptik is a Conversational CRM powered by Generative AI to manage the customer lifecycle. It provides features like Gen AI Web Q&A for customer support, Gen AI Sales Assistant for personalized guidance and Multi-Channel Support on WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS and web platforms. This can lead to increased customer satisfaction and operational efficiency.

Another great option is Ada, an AI-powered customer service automation platform. Ada replaces traditional scripted chatbots with AI-driven service, allowing businesses to onboard, measure, and coach AI Agents to resolve over 70% of customer inquiries. It supports multiple languages and integrates with existing data sources for personalized responses. It's suitable for a wide range of industries, with automated resolution measurement, AI coaching and channel expansion across web, mobile, social, SMS and phone channels.

If you're looking for a more targeted approach to customer support automation, Ultimate could be a great addition to your toolkit. Ultimate uses generative AI to automate more than 60% of support requests across multiple digital channels. Its features include UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues and Analytics Suite for optimizing conversation performance. It also integrates with any CRM, making it easy to automate complex use cases and scale support operations.

Also worth considering is helpix, an intelligent automated customer service platform that uses AI to respond to customer inquiries across multiple channels, including social media, email, live chat and more. helpix combines multiple sources of information to train its AI and generate human-sounding responses. Its omnichannel communication and advanced NLU capabilities can reduce response times and increase customer satisfaction.