Zendesk Alternatives

If you're looking for a Zendesk alternative, Ada is definitely worth a look. It uses AI to automate more than 70% of customer interactions, so it's very efficient. Ada spans multiple channels, including web, mobile, social, SMS and phone, and offers multilingual support. With features like automated resolution measurement, AI coaching and a high return on investment, Ada is a good fit for e-commerce, fintech and SaaS companies.

Another good option is Verint, a customer experience automation specialist with a modular design. Verint's suite of tools includes Da Vinci AI, Engagement Data Hub and Channel Automation, so it's a good contact center option. Verint's features include forecasting, quality assurance and coaching bots, which can help you cut costs and improve customer satisfaction.

Ultimate is another good alternative, thanks to its generative AI abilities that can automate more than 60% of support requests. UltimateGPT handles FAQs, and its Dialogue Builder lets you create your own dialogues. The company's platform integrates with CRMs and offers analytics to help you optimize performance, so it's a good choice for companies looking to improve efficiency and customer satisfaction.

If you're looking for something more specialized, DigitalGenius is a good choice for e-commerce companies. It uses conversational and visual AI to offer customers immediate support and to proactively resolve issues. With deep integrations and a flow builder tool, DigitalGenius offers personalized and efficient customer interactions, leading to higher customer satisfaction and agent productivity.