ServiceSim Alternatives

If you're looking for a ServiceSim alternative, Verloop could be a good fit. It's a conversational AI platform that automates customer support, with features like automated chat and voice support, agent empowerment tools, and contextual conversations. Verloop increases agent productivity and customer satisfaction by deflecting a significant percentage of support requests, and it's used in a variety of industries including e-commerce and banking.

Another ServiceSim alternative worth considering is LivePerson, which is geared toward helping companies move to digital-first customer interactions. It can route voice calls to digital channels, reducing operating costs by up to 90% while improving customer satisfaction. LivePerson also offers tools to reduce agent churn and improve productivity, so it's a good fit for companies trying to modernize their contact centers.

Another AI-powered customer support tool is Forethought, which automates mundane work and offers tools like Triage to assess customer intent and Assist to summarize tickets with AI. Forethought integrates with common helpdesks like Zendesk and Salesforce, and it promises big cost savings and productivity gains, so it's a good fit for e-commerce and SaaS companies.

Last, Dialworks offers a virtual training platform for sales and support teams. It offers simulated training modules, AI-powered call scoring, and performance reports. The platform helps teams improve skills faster and optimize training, with a pricing plan starting at $129 per user per month and a 30-day free trial available.