Dialworks

Dialworks is a virtual training platform for sales and support teams that simulates real-world situations so reps can learn how to connect with customers and improve their skills. The platform offers mock calls, analytics and AI assessment to provide a full training experience.

Among Dialworks' features are:

• Mock Calls: Simulate real-world calls to train and assess customer interactions without using live leads.
• Analytics: Monitor team and agent performance to see what's working and what's not, and to identify areas of improvement.
• Simulated Training: Create training modules for sales and support processes, such as discovery and resolution calls.
• AI Assessment: Use AI to score calls so you don't have to spend as much time on manual quality control.
• Performance Reports: Generate reports to compare and optimize sales and support trainees.
• Call Recordings: Annotate and share best and worst call recordings to make better decisions.

With Dialworks, sales and support teams can quickly learn to improve their skills through simulated calls with real-time feedback and objective measurement. The platform is designed to help reps develop skills that transfer to real-world situations, learn how to interact with customers and close deals more effectively. Dialworks also works with customer support teams, helping them validate their playbooks and improve customer satisfaction.

Dialworks pricing starts at $129 per user per month, with a basic plan that includes 60 minutes of training, unlimited team members and performance analytics. Hiring and coaching are available as add-ons, and other features can be added on request.

Dialworks offers a 30-day free trial so you can try the tool and its features before moving to a paid plan. The virtual training tool is designed to help companies train sales and support reps up to 3x faster, cutting training costs and improving results.

Published on June 9, 2024