Question: I'm looking for a virtual training solution that offers mock calls and performance reports to optimize sales and support training.

Dialworks is a full-featured system geared specifically for sales and support teams. It offers simulated training modules, AI-based call scoring, performance reports and annotated call recordings. That lets teams see how well they're doing, where they need to improve and how to tune training. With a basic plan starting at $129 per user per month and a 30-day free trial, Dialworks can help companies train reps up to three times faster while cutting costs and improving results.

Another good option is Awarathon, a video-roleplay enabled sales coaching system that uses AI to generate realistic sales simulations. It offers an Interactive AI Persona Trinity, practice modules and detailed analytics with performance reports. Awarathon lets sales teams improve performance, streamline operations and increase revenue by training more efficiently and communicating the brand better. It's good for maximizing training efficiency and cost savings while making data-driven decisions.

If you prefer a more conversational AI style, Second Nature offers realistic simulations to help you improve sales skills. The system includes AI role-play training, personalized feedback, customizable templates and a built-in learning management system. Second Nature is designed to improve sales performance, speed up onboarding and increase customer satisfaction ratings, so it's good for sales, customer service and HR teams. It offers a free trial and various simulation options for companies of all sizes.