If you're looking for a MyAlice alternative, CommBox is definitely worth a look. It's an all-in-one AI-powered omnichannel customer communications platform that spans WhatsApp, social media, chat, SMS, email and other channels. With a unified inbox, sophisticated AI automation and 24/7 customer support, CommBox can help you cut CX costs and improve service efficiency.
Another option is Whautomate, which offers a multichannel customer engagement and automation platform. It integrates with services like WhatsApp, Instagram and Shopify, and offers chatbots, marketing campaigns, automated workflows and customer support AI bots. Whautomate says it can increase sales and engagement by up to 10 times, so it's worth a look if you're trying to grow an e-commerce business.
If you're looking for something a bit more focused, check out Gupshup. This conversational engagement platform supports AI-powered chatbots on more than 30 messaging channels, including WhatsApp and Google's Business Messages. It's got Bot Studio for creating custom conversational journeys, Agent Assist for better productivity and a Campaign Manager for multichannel marketing. Gupshup is used by brands in many industries to maximize customer lifetime value and lower service costs.