MyAlice

MyAlice is an automation platform for support and sales that's geared for e-commerce and direct-to-consumer companies. It lets companies send messages to customers at important moments in their journey to drive sales and engagement. The company uses official WhatsApp cloud APIs to automate cart abandonment, order confirmations and other tasks to help companies build lasting relationships with customers.

MyAlice features include:

• Conversational Marketing: WhatsApp CTAs in social ads, broadcasts and customer profiling.
• Conversational Commerce: WhatsApp automation, order management and sales reporting.
• Conversational Support: Shared inbox, chatbot and customer satisfaction reporting.
• Conversational Care: Live chat, post-purchase, loyalty and re-engagement tools.

With MyAlice, businesses can manage customer interactions across multiple channels from a single interface with WhatsApp, Instagram, Facebook and email. MyAlice also integrates with e-commerce tools like Shopify and WooCommerce.

Businesses can automate support tasks, build custom chatbots and see customer order history to offer more personalized support. Performance analytics in real time means teams can see how well they're doing and fine tune their response rates and sales conversion.

MyAlice offers several pricing tiers to suit different businesses:

• Premium: $60 per month (monthly billing) or $51 per month (annual billing), with 5 team members, unlimited customers and core features.
• Business: $180 per month (monthly billing) or $153 per month (annual billing), with 5 team members, plus features like WhatsApp marketing automation and custom CRM integration.
• Enterprise: Custom pricing, with unlimited team members, engineering support and dedicated success managers.

The company also offers a 30-day money-back guarantee so customers can try the service risk-free.

MyAlice has a 4.9-star rating on Trustpilot, 4.8 on G2 and 4.7 on Capterra. It's helped companies like Swag Kicks and Rwanda Mart increase sales conversion rates by 15% and 9.09%, respectively.

If you're an e-commerce company looking to improve your customer support and sales operations, MyAlice is a powerful tool that can fit into your existing workflow. By using WhatsApp and other messaging channels, MyAlice can help you connect with customers and drive revenue.

Published on July 18, 2024