EXL Alternatives

If you're looking for a replacement for EXL, Verint has a broad customer experience automation platform that uses AI to improve customer interactions and business outcomes. It includes modules for analyzing interaction data, forecasting, quality and compliance, coaching bots and multichannel automation. The platform is designed to help contact centers automate and improve the customer experience while cutting costs, so it's a good choice for those trying to optimize operations and improve CX.

Another good choice is Qualtrics, an experience management platform that uses AI to generate insights from customer, employee and market research. It offers suites for customer and employee experience, strategy and research, with tools like conversational feedback, text analytics and real-time insights. Qualtrics is good for companies that want to collect and analyze data to personalize experiences and drive growth, and it has a broad range of customers in many industries.

Genpact is also a good option, particularly if you want a global professional services company that combines AI, automation and cloud services. Its services span several industries, including banking, healthcare and retail, with a focus on process optimization, intelligent automation and advanced analytics. Genpact can help companies use AI and technology to improve growth and competitiveness, and it's a good partner for transformation and innovation.

Last, InMoment offers an integrated CX solution that uses AI to collect and link experience data from different sources. Its platform includes AI-powered surveys, reputation management and advanced analytics to help companies improve customer experience and employee engagement. InMoment is known for its ability to provide a comprehensive view of the customer journey and to predict customer intent, so teams can take targeted actions to address experience problems.