Continuum Alternatives

If you're looking for a Continuum alternative, TTEC is a good place to start. TTEC offers a range of customer experience (CX) solutions, including customer service, contact center operations and technology. It uses AI-powered tools and human expertise to deliver personalized experiences across multiple touchpoints. Its services span a range of industries and are designed to improve customer satisfaction and employee experience, so it's another Continuum competitor to consider.

Another alternative is Verint, which specializes in AI-powered CX automation. Its suite of tools includes Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, Quality and Compliance, and Channel Automation. These tools can help contact centers engage customers more effectively and lower costs, so it's a good option for companies that want to automate their customer experience.

Genesys Cloud CX is another option. This AI-powered contact center platform spans omnichannel engagement and contact center optimization, helping companies orchestrate customer journeys. With tools like end-to-end journey management and workforce engagement management, Genesys Cloud CX is designed to boost response rates and agent productivity, just like Continuum.

If you want to connect customer experience data, InMoment has a broad suite of tools. Using AI to collect and link experience data from different sources, InMoment helps companies unify omnichannel experiences and predict customer intent. With tools like AI-powered surveys, reputation management and conversational intelligence, it can provide rich insights and targeted actions to improve customer experiences.