Brightmetrics Alternatives
Genesys Cloud CX
If you're looking for a Brightmetrics alternative, Genesys Cloud CX is a good choice. This AI-infused contact center platform lets companies create exceptional customer and employee experiences across every touchpoint. It offers omnichannel engagement, contact center optimization, end-to-end journey management and a full suite of tools to increase response rates, first-call resolution and agent productivity.
InMoment
Another contender is InMoment, which offers an integrated customer experience (CX) solution that uses AI to collect and connect both unstructured and structured experience data from multiple sources. InMoment includes AI-powered surveys, reputation management, conversational intelligence, digital listening, market research and advanced analytics to help companies improve customer experience and unify omni-channel experiences.
Medallia is another top contender, offering an experience management platform that collects and analyzes feedback from multiple sources, including surveys, speech analytics, digital behavior and social media. The platform helps companies boost customer loyalty and employee engagement with AI-powered analytics and integration with other systems, with enterprise-level security and an experience data record-based pricing model.
