Question: I'm looking for a tool that provides a single interface for managing inbound and outbound calls, sending messages, and tracking call data.

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RingCentral

One top contender is RingCentral. This cloud communications platform offers phone, message, video and contact center options. It comes with features like AI live call notes and insights, advanced business SMS and AI-first video meetings. RingCentral also offers RingCX for omnichannel contact center options and integrates with other business tools like Microsoft Teams, so it's a good option for boosting collaboration and productivity.

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Ringostat

Another good option is Ringostat, an all-in-one business phone and marketing performance tool. It handles inbound and outbound calling, messages and call activity tracking so businesses can make data-informed decisions. Ringostat offers features like local and international phone numbers, IVR, call recording and click-to-call integration, and it integrates with CRM software and analytics tools like Google Analytics.

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Dialpad

If you prefer an AI-infused approach, check out Dialpad. The company offers AI-powered tools for customer intelligence, including an AI Contact Center and AI Sales Center. It automates tasks, boosts deal close rates and offers insights into performance metrics like CSAT scores. Dialpad integrates with more than 70 business tools and has good security options, so it's a good option for boosting communication and sales productivity.

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