Question: I'm looking for a provider that can help me scale my customer support team while maintaining efficiency and quality.

If you're looking for a provider to help you grow your customer support team without sacrificing efficiency and quality, Zendesk is a good choice. This all-in-one customer service software uses AI to personalize interactions across text, mobile, phone, email, live chat and social media. AI Agents, AI-powered Workforce Management and AI-based Quality Assurance help you deliver faster, more personalized interactions while optimizing team performance and measuring interaction quality. Zendesk is for businesses of all sizes and offers a flexible, customizable option for managing customer service operations, with a high return on investment and fast payback.

Another good option is Forethought, an AI-powered customer support platform that automates mundane work to boost resolution rates and cut support costs. It includes tools like Solve for automated responses, Triage for ticket routing, Assist for AI-created ticket summaries and Discover for workflow optimization. Forethought integrates with popular helpdesks, but is particularly useful for e-commerce, SaaS and FinTech businesses, with an average return on investment of 15x and dramatic reductions in First Response Time.

Ultimate is another option, with generative AI abilities to automate more than 60% of support requests across multiple digital channels. The platform includes features like UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues and an Analytics Suite for optimizing conversation performance. Ultimate can be easily connected to any CRM, which means businesses can automate complex use cases and scale support operations efficiently.

For a flexible and scalable option, Ada offers AI-powered customer service automation. It replaces traditional scripted chatbots and integrates with existing knowledge bases to provide personalized answers. Key features include voice and email automation, support for multiple languages and AI coaching. Ada has shown impressive results, including a 2x increase in automated resolution rate and a 5x ROI in 12 months, and is suitable for a range of industries including e-commerce, fintech and SaaS.