Question: I'm looking for a way to route difficult calls to a person or service, do you know of a platform that offers this feature?

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ZenCall

If you need a service that can route tricky calls to a human or service, ZenCall has an AI-powered call management system. You can forward missed calls to a special number where an AI agent trained on ChatGPT handles them based on your instructions. You can also route calls to specific people or services. ZenCall also offers real-time call notifications with transcripts and a pay-per-use pricing model.

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Vonage

Another top contender is Vonage Contact Center (VCC). This cloud-based contact center solution handles omnichannel interactions, including voice, digital channels and video. Among its features are AI-Powered Routing, which steers customers to the right agents, and tight CRM integration. The service is geared for companies of all sizes looking to modernize their customer service operations.

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JustCall

If you need something more flexible, JustCall offers an all-in-one business communication service. It offers intelligent call routing and integrates with more than 100 other apps, including SMS, email and WhatsApp. The service is geared for sales and customer support teams, and can help contact center operations with automation and analytics.

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