Bland

Bland is an infrastructure for building AI phone calling applications at scale. It lets you build, test and deploy AI phone agents that can handle a wide range of automation tasks, like inbound sales, customer support and data collection.

With Bland, you can send your first phone call with as little as ten lines of code. The platform offers a simple API integration process, including examples in several programming languages like curl, JavaScript, Python and Java.

Some of the key features of Bland include:

• Live Call Transfers: Route calls to human agents based on specific conditions.
• Live Context: Use external APIs to inject live data into phone calls.
• Human-like Voices: Choose from a library of voices or create custom voice clones.

Bland also offers a range of tools to support enterprise-level features:

• Fine Tuning: Train AI phone agents on your existing calls to optimize performance and prevent hallucinations.
• Custom Tools: Allow agents to call external APIs during calls for tasks like scheduling appointments.
• Dedicated Infrastructure: Run phone agents with high availability, even during peak call volume.

Bland is designed to support a variety of industries, including healthcare, real estate, logistics, financial services and small businesses. It can be used for inbound sales, customer support and B2B data collection.

Pricing is based on usage, with a cost of $0.09 per minute for connected calls, billed to the second. Discounts for high volume and enterprise solutions are available. Bland supports calls outside of the US, including in Australia, the UK, India and other countries.

Bland is designed to prioritize trust and safety by actively limiting supported calls, ensuring the technology is good for consumers and businesses. The platform also includes features like call monitoring, prompt filtering and rate limits to support large-scale operations.

For those without developer expertise, integration options like Zapier and Make are available, with support from a community of no-code builders. Bland also offers dedicated infrastructure for enterprises, supporting thousands of concurrent phone calls.

To get started with Bland, users can sign up and send their first phone call, then test and refine their phone agent to build a robust conversational pathway. The platform offers a comprehensive developer portal with resources for building custom models and accessing dedicated support for enterprise needs.

Published on June 9, 2024