Question: I'm looking for a solution that can help me respond to customer inquiries on social media more efficiently, any recommendations?

If you want to improve your response to customer inquiries on social media, there are a number of tools that could be very useful to you. Haptik is a Conversational CRM that uses Generative AI to manage customers across the customer lifecycle in a variety of industries. It includes tools like Gen AI Web Q&A for fast customer support, Smart Agent Chat for productive agents, and Multi-Channel Support for reaching customers on WhatsApp, Instagram Direct and Facebook Messenger. That could mean your team can respond faster and customers can be happier.

Another good option is Gupshup, a conversational engagement platform that automates customer acquisition, marketing, commerce and support with AI-powered chatbots on more than 30 messaging channels. Its tools include Bot Studio for creating custom conversational journeys, Agent Assist for agent productivity, and Campaign Manager for multichannel campaigns. Gupshup is used by more than 45,000 brands around the world, and helps companies increase customer lifetime value and reduce service costs.

If you want to go a bit more automated, helpix offers an intelligent customer service platform that uses AI to answer customer questions on multiple channels, including social media, in the customer's native language. It offers omnichannel communication, advanced NLU, and easy integration with knowledge bases, all designed to improve customer interactions and satisfaction.

Last, DeepConverse offers an AI-powered platform to automate customer service operations with personalized chatbots. It includes ticket automation, interactive guides and support across multiple channels like WhatsApp and Facebook Messenger. With its zero-code setup, non-technical teams can create chatbots, and it is secure and compliant with industry standards, making it a good fit for companies of all sizes.