Question: I'm looking for a way to reduce customer support costs without sacrificing customer satisfaction, can you suggest a solution?

If you're looking for a way to cut customer support costs without hurting customer satisfaction, Netomi is a good choice. Netomi is an enterprise AI-powered customer service and support platform that automates support processes across many touchpoints, including email, chat, messaging, SMS, social media, search and voice. With features like real-time omnichannel intelligence, AI-federated knowledge access and proactive, predictive and preemptive care, Netomi enables companies to deliver better customer experiences while lowering support costs.

Another good option is Verloop.io, a conversational AI platform to automate customer support. Verloop.io has features like automated chat and voice support, agent empowerment tools, contextual conversations, live chat, bot builder, and multilingual support. By deflecting a significant percentage of support requests, Verloop.io can lead to improvements in response times, handle times and customer satisfaction, making it a good option for e-commerce, banking and travel.

Last, Haptik has a full-fledged option with its Conversational CRM. Haptik uses Generative AI to handle the customer lifecycle in a variety of industries. Its tools include Gen AI Web Q&A for quick support, Gen AI Sales Assistant for personalized guidance and Multi-Channel Support for customer interaction across multiple channels. Haptik can help businesses generate leads, improve customer satisfaction and optimize operations, making it a good option for reducing costs and improving customer experience.