Question: I'm looking for a tool that provides real-time customer health scores and alerts to help my team proactively engage with customers.

Vitally is a full Customer Success platform that combines real-time customer data and automation to help teams work more efficiently and drive revenue. It offers 360-degree views of customer activity, health scores and key metric dashboards. Vitally also offers collaborative communication tools through shared workspaces and supports more than 20 enterprise-grade integrations, making it a powerful tool for optimizing Customer Success operations.

EdgeTier is an AI-powered customer engagement system that monitors conversations in real-time and provides real-time alerts and automated conversation organization. Built to scale with enterprise-grade security, it can integrate with tools like Salesforce and Zendesk to provide real-time feedback on agent performance and customer satisfaction metrics. This can dramatically increase agent productivity and customer satisfaction.

For those who want a CRM with AI-powered automations, Kustomer is an all-in-one platform that includes omnichannel messaging, a single customer view, and AI-powered chatbots. It's designed to increase agent productivity, customer satisfaction and reduce operational costs, making it a good fit for businesses of all sizes.

Last, MoEngage is an insights-led customer engagement platform that uses AI to optimize interactions and deliver personalized customer experiences across multiple channels. It offers customer insights and analytics, omnichannel communication and real-time transactional alerts, making it a great option for enterprises looking to elevate their customer engagement strategy.