Question: Is there a platform that offers real-time analytics and insights into call performance and subscriber experience?

Invoca is an all-in-one analytics and automation platform that helps businesses maximize revenue from phone calls. It offers call tracking and analytics, AI-powered conversation insights, and custom AI models to capture call intent and conversion outcomes. Integrations with martech tools and a user-friendly interface make it a powerful tool for marketing, sales, and contact center teams aiming to drive revenue growth.

Operata offers real-time visibility into the performance of cloud contact centers. With AI-driven insights and automation tools, it helps IT and operations teams monitor and troubleshoot technical and operational issues. By integrating with various CCaaS, WEM, QM, CX, and CRM systems, Operata improves customer satisfaction and efficiency by reducing Mean Time To Detect and Mean Time To Resolve issues.

Cresta is a generative AI platform that enhances contact center performance by analyzing conversations and surfacing key insights and best practices. It offers features like conversation intelligence, agent assist, and a no-code command center, providing real-time guidance and automation of after-call work. Cresta integrates seamlessly with a wide range of contact center platforms and helps businesses improve sales, customer care, and retention with minimal technical expertise.

Infinity provides a comprehensive call analytics solution, linking customer journeys to phone calls to help businesses make better decisions. With call tracking, conversation analytics, and smart match, Infinity improves marketing campaign performance, sales efficiency, and customer service experiences. Its integration with over 45 leading technology providers makes it suitable for businesses of any size looking to optimize their operations.