Question: Is there a platform that can proactively identify and resolve customer problems before they contact my company, such as tracking late orders and offering replacements and refunds?

If you're looking for a platform that can proactively identify and resolve customer problems, DigitalGenius could be a great choice. It's AI-powered customer service automation for ecommerce that can identify and resolve customer issues even before they reach out to your company. With deep integrations and tools like Flow Builder, it automates work and boosts customer satisfaction, resulting in lower resolution times and higher CSAT.

Another great option is Siena, an autonomous customer service platform that blends human empathy with intelligent automation. It's omnichannel, has contextual awareness, and can automate order tracking, replacement issuance and shipping updates. The platform can achieve a 100% customer happiness rate and integrates with other popular platforms like Gorgias and Zendesk.

If you're looking for a codeless option, Airkit.ai eCommerce can detect and resolve issues proactively along with hyper-personalized conversations. It integrates with eCommerce tools and systems, ensuring compliance with industry regulations and company policies. This platform can respond to customer inquiries 24/7 without requiring any coding knowledge.

Last, Kodif is an AI-powered platform that automates agent workflows and improves the customer experience with GenAI and low-code solutions. It integrates with a broad range of CX tools and platforms, providing real-time access to customer and order information. Kodif can handle use cases such as order status and refund management, making it a great option for customer-obsessed companies.