If you're looking for a way to personalize the customer experience through mobile app hospitality, TrustYou is a good option. TrustYou's all-in-one guest experience solution includes the Customer Experience Platform (CXP) for survey and review analysis, a Customer Data Platform (CDP) for unified customer profiles, and a chatAI Platform that offers guests personalized suggestions. The AI-powered tools automate guest interactions so hotels can respond to feedback and deliver a better experience, leading to higher customer satisfaction and loyalty.
Another good option is Punchh, an AI-powered customer loyalty and engagement platform for restaurants, convenience stores and retail brands. Punchh helps businesses create omnichannel customer loyalty programs that attract and retain customers, increase frequency and maximize spend. It combines data from multiple sources to deliver personalized campaigns, loyalty programs and mobile app integration, making it a powerful option for customer retention and engagement.
For a more conversational interface, Haptik offers a Conversational CRM that uses Generative AI to handle the customer lifecycle for industries like travel and hospitality. With features like Gen AI Web Q&A for fast customer support, Gen AI Sales Assistant for personalized buying guidance and Multi-Channel Support, Haptik helps businesses improve customer satisfaction and operational efficiency with personalized interactions across multiple channels.