Question: Is there a tool that offers multichannel agent dashboards to manage live conversations across different platforms and devices?

If you're looking for a tool that offers multichannel agent dashboards to manage live conversations across different platforms, WeConnect is a strong candidate. It provides advanced multichannel agent dashboards to handle live chats across channels like WhatsApp, live chat, video chat, and offline messages. The platform also includes features like AI chatbots, conversation analytics, and seamless human takeovers, making it suitable for businesses of all sizes.

Another excellent option is Haptik, a Conversational CRM that leverages Generative AI to manage customer interactions. It supports engagement across multiple channels including WhatsApp, Instagram Direct, Google Business Messages, Facebook Messenger, SMS, and web platforms. Haptik offers tools like Smart Agent Chat for efficient agent operations and Intelligent Analytics for performance monitoring, helping businesses improve customer satisfaction and operational efficiency.

For a more comprehensive solution, consider Dixa. This platform handles customer interactions across multiple channels like native voice, email, social media, messaging, and chatbot through a single intuitive interface. Dixa’s agent workspace offers a unified view of customer interactions, making it easier for agents to manage conversations across various platforms. It also includes AI-powered conversations and smart tools to automate routine tasks and enhance customer service.

Lastly, Gupshup allows businesses to automate customer acquisition, marketing, commerce, and support with AI-powered chatbots on over 30 messaging channels. It offers features like Agent Assist for enhanced agent productivity and a Campaign Manager for executing multi-channel campaigns. Gupshup supports interactions across the customer journey, helping businesses maximize customer lifetime value and streamline service operations.