Question: Is there a way to get location-specific insights from customer interactions to tailor services and improve the customer experience?

To get location-specific insights from customer interactions and customize services to optimize the customer experience, Eclipse AI is a strong contender. This omnichannel voice of customer data analysis platform aggregates and analyzes interactions from multiple sources, delivering insights and location-specific data. It's built with AI-powered decision-making and integrates with more than 50 tools to help you free up time for optimization work.

Another strong contender is ASAPP, a suite of AI tools to help humans perform better in contact centers. ASAPP automates and supplements human agents to provide the best possible customer experience. It offers generative automation, real-time guidance and interaction intelligence that can boost customer satisfaction and lower response times.

If you want to optimize contact center performance, Cresta offers a generative AI platform that analyzes conversations and surfaces information that's most relevant. It has industry-specific sales, customer care and retention solutions, using AI-powered tools to build contextual understanding of customers and processes. Cresta integrates with a variety of contact center platforms and has won awards for its real-time revenue execution abilities.

Last, LivePerson offers a conversational AI platform to help companies move to digital-first customer interactions. It accelerates contact center modernization, boosts agent productivity and personalizes customer experiences. LivePerson's features include routing voice calls to digital channels, automating common customer intents, and analyzing omnichannel conversation data to understand customer needs, making it a good option for improving customer engagement and satisfaction.