Question: I'm looking for a solution that integrates with our existing knowledge base and business systems to provide personalized customer support.

Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-driven customer service. It integrates with existing knowledge sources and data from key business systems to provide personalized responses to customer inquiries. Key features include voice and email automation, multi-language support, automated resolution measurement, and AI coaching across web, mobile, social, SMS, and phone channels.

Another powerful option is DigitalGenius, which is geared for ecommerce companies. It offers immediate care and personalized answers to pre- and post-purchase questions through conversational and visual AI. With deep integrations with shipping carriers, ecommerce platforms, ERPs, payment providers, and loyalty platforms, DigitalGenius can quickly answer customer questions and deliver empathetic and personalized interactions.

For a more complete solution, check out Verloop.io. This platform automates chat and voice interactions to personalize and contextualize customer support. It features automated chat and voice support, agent empowerment tools, contextual conversations, multilingual support, and campaign management, making it a good fit for many industries, including e-commerce, banking, and travel. boost.ai is another good option, with a hybrid approach that combines human and virtual agents. It can be easily integrated with existing systems and offers personalized interactions, scalability, and security.