Question: How can I improve my customer service without increasing my support team, are there any automation tools that can help?

Ada is an AI-powered customer service automation platform that moves beyond canned chatbots scripted by humans. It combines existing knowledge bases and data from other business systems to offer personalized answers to customers' questions. Features include voice and email automation, support for multiple languages, automated measurement of resolution, and AI coaching. Ada customers have reported a 2x increase in automated resolution rate and $2.7 million in annual cost savings.

Another option is Forethought, which automates repetitive tasks and boosts resolution rates while lowering support costs. Features include Solve for automated responses, Triage for routing tickets, Assist for agent productivity, and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk and Salesforce and promises an average 15x return on investment and 40% average reduction in First Response Time.

Ultimate is a customer support automation platform that uses generative AI to automate more than 60% of support requests. It offers UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues, and an Analytics Suite for optimizing conversation performance. The platform connects to any CRM with one-click connections and API integrations, making it easy to automate complex use cases and scale support operations.

If you want a tool that works with your existing live chat provider, My AskAI deflects up to 75% of support requests so teams can focus on higher-value work. Features include seamless handover to human support agents, automated content integration, and multi-channel support. The tool is designed to lower support costs while keeping customers happy.