Question: I'm looking for a way to improve customer satisfaction and reduce support requests after checkout, can you suggest a solution?

If you want to improve customer satisfaction and lower support requests after a purchase, Gorgias could be a good option. This AI-powered customer experience platform consolidates customer conversations across many channels, automates up to 30% of support in the first 30 days, and integrates with more than 100 apps. Gorgias has been shown to increase customer satisfaction to 4.77 and improve support efficiency, freeing up teams to spend more time on high-value interactions.

Another option is DigitalGenius, which provides immediate care and personalized answers to pre- and post-purchase questions through conversational and visual AI. It tightly integrates with a range of platforms to quickly answer customer questions and offers proactive AI to identify and fix problems before they become problems. DigitalGenius can reduce resolution times, improve customer loyalty and boost CSAT.

If you're looking for a codeless AI-powered solution, check out Airkit.ai eCommerce. The platform answers 90% of customer questions 24/7 and includes proactive issue detection and hyper-personalized conversations. It integrates with popular eCommerce tools and systems, ensuring compliance with industry regulations and company policies, and can handle a high volume of requests.

Last, Rep AI is an AI chatbot that integrates with Shopify and can handle up to 97% of support requests. It offers personalized advice, product recommendations and support in multiple languages. Rep AI can integrate with other eCommerce tools like Gorgias and Zendesk, and offers AI-powered insights to optimize sales and support operations.