Shipup

Shipup is a post-purchase technology designed for online retailers, aiming to improve the post-purchase experience by providing a branded, reassuring and intuitive experience for customers. This technology helps turn one-time customers into loyal customers while also improving customer support through automated shipping updates, branded order tracking, proactive messaging and seamless returns management.

Some of the key features of Shipup include:

• Automated Shipping Updates: Proactively keep customers informed about their order at every stage of the shipping process.
• Branded Order Tracking: Customize and host tracking pages on your website, giving customers a clear overview of their order status with product images, multi-package order breakdown and expected delivery date.
• Proactive Messaging: Communicate with customers through branded notifications instead of impersonal emails from delivery companies.
• Seamless Returns Management: Let customers initiate returns directly from your website, generate return labels and select convenient drop-off points.
• Customizable Feedback Collection: Collect feedback at delivery with embedded surveys to help you identify and solve customer dissatisfaction early.
• Smart Delivery Estimate: Offer accurate estimated delivery dates with AI-driven models to increase conversion rates and customer trust.
• Integrations: APIs and carrier integrations enable scalable development and seamless connections to various platforms.

Shipup has been trusted by major eCommerce brands such as Peak Design, Cheerz, Eve Sleep and Blissim, who have seen a significant improvement in customer satisfaction and retention. The results include:

• +30% increase in NPS (Net Promoter Score)
• 3% repurchase rate
• 50% savings on order refunds

For businesses looking to improve their post-purchase experience, Shipup offers a powerful suite of tools to engage customers, optimize support and improve overall operations. By using Shipup, online retailers can provide a more personalized, reassuring and efficient post-purchase experience, leading to higher customer loyalty and revenue growth.

Published on July 6, 2024