Question: I need a tool that allows customers to initiate returns and exchanges directly from my website, how can I achieve this?

If you're looking for a comprehensive tool to let customers initiate returns and exchanges from your website, Narvar is a top contender. It has a built-in Return & Exchange feature within its post-purchase platform that makes it easy and offers real-time visibility and actionable insights. Narvar supports more than 300 carriers and 50+ eCommerce and Order Management Systems, so it can scale with your business.

Another good option is Shipup. The company offers an automated returns management system along with other services like branded order tracking, proactive messaging and smart delivery estimates. Shipup is designed to convert one-time customers into repeat customers by improving the post-purchase experience, which can lead to higher customer satisfaction and retention.

If you want to go the AI route, check out DigitalGenius. The company uses artificial intelligence to automate customer service, proactively resolving issues and personalizing interactions. It can integrate with shipping carriers, ecommerce platforms and other services, so you can offer customer support and process returns without a hitch.