Question: I'm looking for a solution that helps improve customer satisfaction and retention in the post-purchase phase of online shopping.

If you want a more complete answer to the problem of keeping customers happy and loyal after the purchase is made, Narvar has a more powerful platform. Narvar aggregates insights from more than 2,000 retailers to help with common post-purchase problems. Its services include AI-based estimated delivery dates, proactive order messaging, interactive order tracking, simplified returns and real-time delivery optimization. By using Narvar, companies can increase conversions, lower warranty claims and keep more revenue by making returns and exchanges easy.

Another contender is AfterShip, an all-in-one platform that can help with the post-purchase experience with proactive shipment tracking, returns automation and warranty management. It integrates with more than 1,171 carriers and many eCommerce platforms. With AI-based delivery estimates and carbon emissions tracking, AfterShip hopes to help ecommerce companies increase revenue and retention with better customer experiences.

Shipup is designed to turn one-time customers into repeat customers with automated shipping updates, customizable tracking pages, proactive messaging and automated returns processing. Its AI-based delivery estimates and smart return processes help companies reduce customer support work and improve overall efficiency, leading to higher customer satisfaction and retention.

If you prefer a more AI-based approach, DigitalGenius offers customer service automation and personalized interactions. It can integrate with various services to answer customers' questions, detect defects and recommend products. With proactive AI for issue resolution and analytics tools to measure performance, DigitalGenius aims to help ecommerce companies grow and improve customer satisfaction with lower resolution times and higher loyalty.