Question: I need a tool that can handle a high volume of customer support requests and free up my team's time.

If you're looking for a solution to manage a large volume of customer support requests, Ada is a top contender. This AI-powered platform replaces traditional chatbots and automates more than 70% of customer inquiries, connecting to existing knowledge bases and other business-critical systems. Key features include voice and email automation, multilingual support, automated resolution measurement, AI coaching, and channel expansion to multiple touchpoints. Ada has seen impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Another top contender is Zendesk, an all-in-one customer service software that uses AI to personalize interactions across text, mobile, phone, email, live chat and social media. Zendesk's AI Agents work alongside human agents to handle customer requests, and it provides tools for AI-powered Workforce Management, Quality Assurance and Personalization integrations. With an average ROI of 286% over three years and a payback period of just two months, Zendesk is designed to help businesses of all sizes with flexible and customizable options.

Forethought is another AI-powered customer support platform that automates repetitive tasks, improves resolution rates and lowers support costs. Its tools include Solve for simple questions, Triage for evaluating customer intent, Assist for agent productivity and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, and promises a 15x average return on investment, a 40% reduction in First Response Time and a 64% deflection rate.

Last, Helpshift offers a single platform for self-service, conversational support and ticketing that's powered by AI to improve the customer experience. Its features include Self-Help AI, Language AI, Generative AI Answers and Agent AI Copilot, along with detailed analytics and reporting. Helpshift's flexible pricing options and support for businesses of all sizes make it a good option for improving customer support and lowering costs.