Question: Do you know of a customer support tool that can integrate with our existing CRM and ticketing systems?

If you're looking for a customer support tool that integrates well with your existing CRM and ticketing systems, Zendesk is a great option. It has a wide range of features, including AI Agents, Workforce Management, and Quality Assurance, to help you better engage with customers. Zendesk supports multiple communication channels and integrates with CRMs, and it's a flexible and scalable option for companies of all sizes.

Another option is Auralis, which uses AI to automate up to 70% of customer requests. It can be integrated with existing help desk software and supports multiple languages for 24/7 support. Auralis offers CRM integration and advanced triage options, so it's a good option for companies looking to scale their customer support operations while improving customer satisfaction.

Ada is another option, particularly if you're interested in AI-powered customer service automation. It can be integrated with existing knowledge bases and data from other business systems, and it offers personalized responses to customer inquiries. Ada supports multiple languages and multiple communication channels, and it's helped companies automate more of their customer service operations and cut costs.

If you want to go all in on AI, Intercom has a range of tools, including an AI-powered inbox, AI copilot and AI analyst. It offers omnichannel support and integrates with leading CRMs and ticketing systems. Intercom's platform learns from every customer conversation, so it can improve over time, and it's a good option for companies that want to provide the best possible customer service experience.