Question: Is there a customer service tool that offers a shared inbox, live chat, and automation features to streamline our workflow?

If you're looking for a more comprehensive customer service tool that includes a shared inbox, live chat and automation, Front is a top contender. Front houses customer conversations in a shared inbox, supports live chat and offers a wide range of team collaboration tools. With no-code automation, AI-powered tasks and integrations, Front can help you dramatically increase productivity and lower support costs. It's good for small or large teams looking to modernize their customer service.

Another strong contender is Zendesk, which offers a broad range of features including AI Agents, AI-powered Workforce Management and Personalization integrations. Zendesk supports a range of communication channels including text, mobile, phone, email and live chat. It has flexible workflows and configurations, making it adaptable to businesses of all sizes, with strong ROI and customer satisfaction results.

If you're looking for a CRM-first approach, Kustomer offers omnichannel messaging, a single customer view and AI-powered automations. Its features include proactive support, business process automation and more than 60 app integrations. Kustomer can help you increase agent productivity and customer satisfaction while decreasing operational costs, with flexible pricing for businesses of any size.

Dixa is another strong contender with its all-in-one conversational customer service platform, supporting a range of channels including voice, email, social media and chatbot through a single interface. Dixa's smart tools and automations, including AI-powered conversations and drag-and-drop flow builders, can automate routine tasks and free agents to focus on high-touch interactions. It integrates with other apps to provide a unified customer experience.