Question: I need a system that can automate and track customer service requests and workflows, can you suggest one?

Ultimate is a full-featured customer support automation platform that uses generative AI to handle more than 60% of support requests across many digital channels. It includes features like UltimateGPT for answering FAQs, Dialogue Builder for creating custom dialogues, and an Analytics Suite for optimizing conversation performance. The platform is designed to work with any CRM, so it's a good fit for businesses that want to automate mundane work, improve customer satisfaction and expand support operations.

Kodif is another top contender, using AI automation to free up agents and improve the customer experience. It integrates with a range of CX tools and platforms, including chat and SMS GenAI resolution, self-guided forms and AI-based analytics. Kodif's real-time access to customer information and automated agent handoffs means happier agents and higher customer satisfaction, so it's a good fit for customer-obsessed companies.

Forethought is another option worth considering, automating mundane tasks and improving resolution rates. Its tools include Solve for answering simple questions, Triage for routing tickets, and Assist for agent productivity. Forethought integrates with popular helpdesks like Zendesk and Salesforce, and it's a good fit for e-commerce and SaaS companies. The company promises big returns on investment and cost savings, so it's a good choice for businesses that want to improve productivity while cutting support costs.

If you want a one-stop CRM, Kustomer offers omnichannel messaging, a unified customer profile and AI-powered automations. It includes features like proactive support, business process automation and AI-powered chatbots. Kustomer integrates with more than 60 apps and is designed to improve agent productivity and customer satisfaction while reducing operational costs, so it's a good fit for businesses of all sizes.