Question: Is there a customer service platform that offers automated chatbots to deflect routine tickets and reduce support volume?

If you're in the market for a customer service platform that can use automated chatbots to screen out basic tickets and lower support volume, Forethought is a good choice. Forethought is an AI-powered customer support platform that automates mundane work, boosts resolution rates and lowers support costs. It offers tools like Solve for automated responses, Triage for ticket routing, Assist for AI-generated ticket summaries and Discover for workflow optimization. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, and can help you cut support costs and boost productivity.

Another option is Verloop. Verloop.io is a conversational AI platform that automates customer support with features like automated chat and voice support, agent empowerment tools and a bot builder. It also offers multilingual support, campaign management and real-time monitoring. With Verloop.io, businesses can deflect a significant amount of support requests, leading to higher customer satisfaction and agent productivity across industries like e-commerce, banking and travel.

Ada is another AI-powered customer service automation platform. It replaces traditional scripted chatbots with AI-powered customer service, letting businesses automatically resolve more than 70% of customer inquiries. Ada integrates with existing knowledge bases and data from key business systems, so businesses can offer personalized responses across multiple channels like web, mobile, social media, SMS and phone. The company says it's produced strong results, including a 2x increase in automated resolution rate and a 5x return on investment within 12 months.

If you want a more integrated solution, My AskAI can integrate with existing live chat software like Intercom, Zendesk or HubSpot to deflect up to 75% of support requests. It also offers features like easy handoff to human support agents with a chat history summary, automated content integration and customizable chatbots in multiple languages. My AskAI can help you cut support costs and improve customer support without having to replace your existing tools and processes.