Question: I'm looking for a tool that helps create a seamless customer self-service experience with proactive support and feature adoption.

If you want a tool to build a customer self-service experience with proactive support and feature adoption, Usetiful is worth a serious look. This Digital Adoption Platform has a customizable experience layer for user onboarding, customer self-service and feature adoption. It comes with tools like Product Tours, Onboarding Checklists, Smart Tips and a Knowledge Base, and integrates with single-page applications and dynamic URLs. Usetiful's no-code and white-label architecture makes it easy to customize, and it's GDPR-compliant, so you can rest assured your data is safe.

Another good choice is Helpshift, an all-in-one customer service platform that combines self-service, conversational support and ticketing. It has AI-powered tools like Self-Help AI and AI-Powered Article Recommendations, along with a Help Center and Instant Recommendations to help customers help themselves. Helpshift also offers AI-powered modern support journeys with Automation and AI Chatbots, and analytics and reporting tools to track customer behavior.

If you're looking for an all-in-one CRM platform that also can help with customer service, Kustomer is worth a look. It offers omnichannel messaging, a single customer view and AI-powered automations. Kustomer includes features like proactive support, business process automation and integrations with more than 60 apps. The platform is designed to increase agent productivity and customer satisfaction while lowering operational costs, making it a good choice for companies of any size.

Last, Whatfix is a good option for an interactive digital adoption platform that can offer personalized onboarding and self-help support. It offers interactive guidance and process compliance improvements for web, desktop and mobile apps. Whatfix also offers a Product Analytics feature for behavioral analytics, which can be used to drive user adoption and product growth. It's designed to increase productivity and lower support costs, so it's a good choice if you want to improve your customer self-service experience.