Whatfix

Whatfix is an interactive digital adoption platform and analytics tool that helps users get the most out of their web, desktop and mobile apps. It offers personalized onboarding, interactive guidance and self-help support to boost digital adoption.

Whatfix's features include:

• Digital Adoption Platform (DAP): Personalized onboarding, interactive guidance and on-demand support built into the workflow.
  • DAP on Web: Guidance that's tailored to help you get the most value out of your application at scale.
  • DAP on Desktop: Process compliance and reduced time-to-complete for business-critical tasks on legacy software.
  • DAP on Mobile: Targeted experiences without requiring engineering resources.
• Product Analytics: The ability to extract, analyze and take action on behavioral analytics to drive user adoption and product growth.
  • Extract and Analyze Product Data: Capture product and user data with a no-code, visual event tracking editor.
  • Understand User Interactions: Uncover key user insights, drop-off points and friction points.
  • Data-Driven Decisions: Inform product roadmaps and contextualize user experiences based on behavioral data.

Whatfix says its technology can help customers increase productivity, lower support costs, improve process compliance and discover features. It's been named a leader in digital adoption platforms by Gartner, Everest Group and Forrester.

Whatfix has a customer-centric culture, and customers have praised its responsive team and easy-to-use products. For example, Sentry has saved more than $950,000 in training resources, and Experian has benefited from training that's flexible enough to accommodate its multicultural processes.

Whatfix emphasizes innovation, using artificial intelligence to explore new possibilities and userization to build software that's tailored to individuals' needs. The company's technology is used by companies in more than 150 countries, including big businesses like Cardinal Health and AutoZone.

By using Whatfix, companies can accelerate their digital transformation, improve employee training and development, and boost user adoption of a wide variety of software applications.

Published on June 14, 2024