WalkMe

WalkMe is a digital adoption platform that helps organizations make user experiences easier and remove friction from apps and workflows. It overlays on any app to find out where workflows are breaking and then offers personalized guidance and automation to get people through their work.

WalkMe gives full visibility into all the software used in an organization, so companies can see if it's being used as intended. That lets them offer personalized, automated experiences at the point of friction, manage change better and get better software adoption.

Among WalkMe's features are:

• Personalized Guidance: WalkMe offers users context-aware guidance and support within the flow of work to help them understand complex apps and workflows.
• Automation: Automate repetitive tasks and processes to free up time spent on routine activities and boost productivity.
• Frictionless Customer Care: Helps customers get up to speed quickly with apps and processes, manage change and resolve issues before they become support requests.
• Omnichannel Support: Supports users on web, desktop and mobile devices so they get a consistent experience regardless of how they're working.
• Integrations: Integrates with a wide range of business-critical applications so teams can make data-driven decisions.
• Robust Analytics: Offers detailed analytics and reporting so businesses can measure impact and ROI.

WalkMe is geared for companies that want to improve productivity, reduce risk and improve compliance across their technology stack and mission-critical processes. It's been used by several companies to achieve results like a 94% reduction in help desk tickets and a $1.4 million estimated annual cost avoidance.

Pricing isn't publicly disclosed, and interested customers are encouraged to request a demo to learn more about the platform's pricing and features. By using WalkMe, companies can build people-first, frictionless experiences across any workflow, leading to better software adoption, cost savings and happier employees.

Published on June 24, 2024