Question: Is there a digital adoption platform that can help us reduce support requests and improve customer satisfaction?

If you want a digital adoption platform that can help you cut support requests and boost customer satisfaction, Whatfix is a good option. It offers personalized onboarding, interactive guidance and self-help support for web, desktop and mobile apps. The company also offers a Product Analytics feature for behavioral analysis and data-driven decision-making, which can help cut support costs and improve process adherence.

Another powerful option is WalkMe, designed to simplify user experiences through personalized guidance and automation. It works with business-critical applications and offers analytics tools to measure results and prove return on investment. With automated task management and omnichannel support, WalkMe has cut help desk tickets by 94%, according to the company, making it a good option for improving customer satisfaction and cutting support requests.

Userlane also offers a full-featured option with its In-App Guidance and Context-Sensitive Help features. It offers step-by-step instructions and targeted support information to cut digital friction and software waste. Userlane is a good option for large-scale digital transformation projects at big companies, offering real-time support to ensure software is used correctly, and it's said to boost productivity and cut costs.

If you want a more limited-scope option for improving user engagement and cutting support tickets, Chameleon offers personalized in-product experiences through guided tours, tooltips and helpbars. It integrates with popular tools like HubSpot and Salesforce and offers features like A/B testing and localized support. Chameleon is geared for SaaS teams trying to improve onboarding and feature adoption.