Userlane

Userlane is a digital adoption platform that helps companies get more out of software by making it easier to use and adopt. It's designed to reduce digital friction, cut software waste and boost employee productivity. Userlane does this by offering users real-time help and guidance to make complex software processes more intuitive.

Userlane's features include:

• App Discovery: A way to find and evaluate which apps are used, to spot problems and optimize software usage.
• In-App Guidance: Interactive step-by-step instructions to help people understand and accomplish any process within any software application.
• Context-Sensitive Help: Help content that's targeted to the user, with relevant information presented at the right time.
• Content Creation: The ability for administrators to create their own interactive guides and communication flows rapidly.
• Analytics: A way to monitor user behavior and engagement across multiple applications so companies can measure the success of digital transformation projects.

Userlane can be used for a variety of use cases, including software adoption, digital employee experience, customer support, digital transformation and change management. Companies that use Userlane can expect improvements in productivity and cost savings. Some examples of results include:

• 83% reduction in CRM training time
• 136% quota increase from new hires
• 2x increase in software ROI
• 5x increase in employee productivity
• 97% more efficient software training

Userlane is geared for large companies and those in the process of digital transformation. By offering real-time help and guidance, Userlane ensures that users can quickly get up to speed with software applications, which can lead to higher adoption rates and return on investment.

If you're interested in using Userlane in your organization, the platform can be easily deployed with a secure Browser Extension that requires no setup and no user interaction. Pricing details aren't publicly disclosed, but you can contact Userlane for a custom quote based on your needs.

Userlane can be a good fit for businesses that want to get more out of their software and improve employee productivity. Its interactive guidance and analytics abilities make it a good fit for companies that want to get the most value out of their software investments.

Published on July 2, 2024