Question: How can I reduce digital friction and boost employee productivity in my organization?

Userlane is a digital adoption platform that helps companies get more use out of software by cutting digital friction and software waste. It offers features like App Discovery, In-App Guidance, Context-Sensitive Help and Analytics to track user behavior and engagement. Results include an 83% reduction in CRM training time, a 136% quota increase for new hires, and a 5x increase in employee productivity. Userlane is geared for big companies in the middle of a digital transformation.

Another good option is WalkMe, which smooths user experiences with personalized guidance and automation of applications and workflows. It also offers visibility into software usage, change management and optimization of software adoption. Features include personalized guidance, automation of repetitive tasks, and analytics to measure results and return on investment. WalkMe could cut help desk tickets and improve overall productivity.

For a broader approach, check out Quantum Workplace, an employee success platform that includes tools for employee engagement, performance management and AI-powered insights. It can handle engagement surveys, performance reviews and goal-setting to help optimize employee experiences. Quantum Workplace has helped companies cut turnover 30-60% and boost productivity 40-70%, so it's a good option for improving the employee experience overall.

Last, Whatfix is an interactive digital adoption platform that offers personalized onboarding and self-help support. It includes a Digital Adoption Platform (DAP) with customized guidance and analytics to drive user adoption and product growth. Gartner, Everest Group and Forrester have named Whatfix a leader in the market, and it's designed to improve productivity, lower support costs and improve process compliance for web, desktop and mobile apps.