Question: Can you recommend a solution that provides real-time guidance and support for complex software applications?

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Apty

If you're looking for a more comprehensive solution that offers real-time help and support for complex software, Apty is a good option. This digital adoption platform offers in-app guidance and on-the-job training content to speed up software adoption. It also offers activity and goal tracking to ensure business process compliance and advanced tracking and analytics to power digital transformation projects. Apty supports a broad range of enterprise applications and is a good fit for companies with complex application ecosystems.

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WalkMe

Another strong contender is WalkMe, which simplifies user experiences and eliminates friction from apps and processes. It offers personalized guidance and automates repetitive tasks, and it integrates with business-critical apps. WalkMe analytics can help you measure results and ROI, and the company says it's been used to boost productivity and lower risk with tech stacks and mission-critical processes.

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Userlane

Userlane is another mature option, helping companies get more out of software by reducing digital friction and improving employee productivity. It offers features like interactive step-by-step instructions, context-sensitive help and custom guide creation. Userlane is geared for large enterprises that are in the midst of digital transformation and offers real-time support and guidance to ensure software is used properly.

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Whatfix

Last, Whatfix offers personalized onboarding and interactive guidance for web, desktop and mobile apps. Its Digital Adoption Platform offers customized guidance, on-demand support and process compliance improvements. With features like no-code event tracking and user interaction analysis, Whatfix can help improve productivity, cut support costs and increase feature discovery, and it's a top contender in the digital adoption platform market.

Additional AI Projects

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Inline Help

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CommandBar

AI-powered assistant provides personalized product tours, onboarding checklists, and in-app help, enhancing user experience and driving conversion and retention.

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PathPilot

Provides personalized, step-by-step guidance to help customers achieve their goals, reducing support requests and increasing user satisfaction.

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ServiceNow

Automate and optimize business processes across industries with AI-driven digital workflows, boosting productivity, efficiency, and customer satisfaction.

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Chameleon

Personalize in-product experiences to drive engagement and revenue with targeted user flows.

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kapa.ai

Provides automated answers to technical questions, improving developer experience and reducing support needs, with instant responses, automatic updates, and feedback-driven improvement.

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Leena AI

Automates complex tasks across multiple applications, resolving service requests instantly, and eliminating repetitive tasks to boost employee productivity and efficiency.

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Mavenoid

Provides step-by-step, human-understandable instructions for product support, troubleshooting, and more, automating complex issues beyond traditional chatbots' capabilities.

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Dashworks

Instantly access accurate answers from a unified knowledge base, securely connecting all company apps, websites, and documents without data indexing.

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Helpshift

Blends human experts with AI technology to create a seamless customer experience, increasing satisfaction while decreasing support costs.

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Forethought

Automates mundane tasks, improves resolution rates, and reduces support costs with AI-driven tools for efficient customer support and enhanced customer experience.

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Stonly

Adaptive knowledge bases and AI-driven process automation cut resolution times and support tickets, enabling faster and more efficient customer service interactions.

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Guru

Connects all apps, docs, and chats to provide answers across collective knowledge, with personalized and contextualized results, in one place.

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Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

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ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

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AptEdge

Automates and augments customer support with AI-powered answers, increasing productivity by 30% and customer satisfaction, while reducing ticket volume and escalation.

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Mendable

Create AI chat apps quickly with a single line of code, customizing and deploying AI capabilities anywhere to improve customer support and sales enablement.

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Automation Anywhere

Combines AI, automation, and RPA to create custom agentic automations, speeding up the automation lifecycle and optimizing processes across multiple systems.

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Auralis

Automates up to 70% of customer support requests instantly, providing 24/7 accurate answers and support, while reducing handle time and increasing customer satisfaction.

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AIHelp

Provides AI-powered messaging experiences and automation to improve customer satisfaction and optimize in-app operations, with customizable tools for efficient issue handling.