Usetiful

Usetiful is a Digital Adoption Platform that adds a customizable experience layer to digital products to support user onboarding, customer self-service and feature adoption. It's designed to lead users to the "aha moment" with interactive walkthroughs, unblock customers with proactive support and create campaigns with banners or run A/B testing experiments.

Usetiful provides several tools to support user adoption:

• Product Tours: Onboard customers with interactive walkthroughs that make their first-time use of a digital product easy.
• Onboarding Checklists: Break down atomic elements of user onboarding into consistent experiences that give users a sense of accomplishment as they move through them.
• Smart Tips: Add helpful tooltips anywhere you need them, for example to make complex forms or processes easier to use.
• Assistant: Offer 24/7 customer support with easy access to useful knowledge and help articles.
• Announcements: Promote new features and promotions without coding, with banners, modals and smart tips.
• Knowledge Base: House support resources in a single, comprehensive portal that customers can access through an in-app assistant.

Some of the key features and benefits of Usetiful include:

• No-code: Build the experience layer without coding, using a visual content editor.
• White-label: Fully customize the look and feel to match your product.
• GDPR compliance: Run and host in the EU, with zero-knowledge design to minimize privacy risks.
• Flexible: Integrates well with single-page applications and dynamic URLs.
• Amazing support: Timely and expert help for all customers.

Usetiful's pricing is based on the number of assists (useful interactions with users):

• Free: €0/month, up to 2,000 assists, good for small teams.
• Plus: €39/month (€29 with annual billing), up to 5,000 assists, with customizable themes, usage analytics and priority email support.
• Premium: €92/month (€69 with annual billing), up to 10,000 assists, with extra features like no watermark, user profiles and advanced localization.
• Enterprise: Custom pricing for large-scale use cases, including employee onboarding, enterprise-level localization and custom contracts.

Usetiful's goal is to improve digital adoption, which means higher user activation, onboarding completion and lower support requests. Its user-centric design and flexible tools make it a good fit for businesses that want to improve their customers' digital experience. You can try Usetiful Premium for free for 14 days.

Published on July 5, 2024