Question: How can I use customer insights to drive business results and improve operational efficiency in retail?

dunnhumby

One is dunnhumby, a customer data science and analytics platform for retailers. It includes tools for assortment management, category management, customer engagement and other areas. Retailers can use the tools and services to make data-driven decisions to improve efficiency, customer satisfaction and revenue.

Lexer

Lexer is another good option. This Customer Data and Experience Platform combines customer data, offers insights and enables personalized experiences to drive sales. It includes modules like Insights & Analytics, Marketing, Retail and Customer Service that can help improve in-store experiences and streamline service workflows.

Market Logic

Market Logic offers AI-powered insights solutions for data-driven decision-making. Its DeepSights platform offers real-time market and consumer insights to improve productivity and accelerate innovation. That can be useful for building insights into daily work and automating workflows to improve decision-making.

Additional AI Projects

Amperity

Unifies customer data across channels, providing accurate profiles, strategic insights, and personalized campaigns to drive growth and revenue.

Glassbox

Captures every digital interaction, providing a detailed, data-rich view of the customer journey to understand behavior and drive revenue growth.

Iterate

Unifies customer insights across teams, providing a single platform for gathering and analyzing feedback to inform customer-centric decision making.

Voyado

Personalize customer interactions across all touchpoints with unified data and AI-powered targeting, automation, and loyalty programs to drive engagement and revenue.

Trax

Optimizes retail operations with real-time data and analytics, enabling accurate product placement, inventory management, and sales growth through data-driven decision-making.

InMoment

Captures and connects experience data from every touchpoint, generating richer insights and predicting customer intent to empower targeted actions.

CustomerIQ

Automatically extracts and analyzes customer feedback from multiple sources, providing actionable insights to drive revenue and inform product decisions.

Chatter

Analyze customer feedback and sentiment across preferred channels, providing actionable insights to improve customer and employee experiences and drive sales.

Enterpret

Aggregate customer feedback from multiple sources, analyze with adaptive AI models, and uncover actionable insights to inform product development decisions.

Ometria

Unifies customer data, enabling advanced segmentation and targeted cross-channel campaigns with AI-driven insights for personalized experiences and sustainable revenue growth.

Bluecore

Unlock previously untapped customer data to run one-to-one campaigns, driving immediate revenue through personalized marketing across multiple channels.

Pulse Insights

Delivers nuanced customer insights through contextual microsurveys, omnichannel collection, and AI-driven analysis, enabling data-driven actions and personalized experiences.

Alpine IQ

Automate and optimize retail operations with a unified suite of tools for marketing, loyalty, analytics, and data operations, driving revenue and customer engagement.

Insider

Combines customer data from multiple sources to build comprehensive profiles, predict behavior, and personalize experiences across multiple channels.

Contentsquare

Uncover hidden opportunities to boost conversion, retention, and customer satisfaction with AI-powered insights and automated data capture across web and apps.

Synerise

Converts raw behavioral data into actionable insights with unprecedented accuracy and speed, enabling data-driven decisions.

RELEX

Empowers businesses to make data-driven, autonomous, and adaptive operations decisions by synchronizing supply chain and retail operations with real demand.

CrossEngage

Unify customer data, build predictive audiences, and deploy personalized campaigns across all touchpoints to foster long-term, profitable relationships.

Linc

Automates over 85% of customer support requests, providing personalized experiences and freeing human agents to focus on complex issues.

Retail Rocket

Develops personalized marketing strategies using AI-driven customer segmentation, intelligent communication timing, and real-time product recommendations to maximize customer lifetime value.

Crossing Minds

Combines real-time data processing and machine learning to create personalized user interactions, driving business results and optimizing user experience.