Question: I'm looking for a customer engagement software that offers multi-channel support, including SMS, webchat, and social media.

Gupshup is a flexible conversational engagement platform that spans more than 30 channels for messaging, including WhatsApp and Google Business Messages. It includes Bot Studio for creating custom conversational flows, Agent Assist for boosting agent productivity, and Campaign Manager for multichannel campaigns. More than 45,000 brands use Gupshup, so it's a good option for businesses that want to squeeze as much value as possible out of each customer and cut service costs.

Braze offers AI-powered customer engagement across channels including email, mobile app, SMS, WhatsApp and web messaging. It combines data from multiple sources for personalized interactions, and uses Sage AI to find the best course of action. Braze's journey orchestration and real-time execution abilities make it a good fit for retail, finance and media.

If you want a broader range of tools, Haptik offers a range of options, including Gen AI Web Q&A for quick customer service and a Gen AI Sales Assistant for personalized purchasing advice. It spans multiple channels for engagement, including WhatsApp, Instagram, Google Business Messages, Facebook Messenger, SMS and web. Haptik is designed to help businesses improve customer satisfaction and internal operations.

Last, Comm100 offers an omnichannel communication platform with features like enterprise-class live chat, chatbots and automation. It spans multiple channels, including email and voice, so you can strike the right balance between human and bot interactions. Comm100 is geared for industries like healthcare, insurance and government, and is designed to improve customer satisfaction and support capacity.