Question: I need a solution that provides a 360-degree view of my restaurant's customers, including transactional and behavioral data.

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Fishbowl

If you need a system to give you a 360-degree view of your restaurant's customers, including transactional and behavioral data, Fishbowl is a good choice. It's a restaurant-focused guest relationship management system with a 360-degree guest profile, AI-driven segmentation and online ordering. The system also includes marketing automation, analytics and reporting tools so you can measure transactions, campaign results and guest preferences to make data-driven decisions.

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Punchh

Another good option is Punchh, an AI-based customer loyalty and engagement system. Punchh collects data from more than 200 technology integrations to give you a single view into customer behavior and preferences. It uses machine learning to create personalized campaigns and loyalty programs, and to help you retain customers and attract new ones across in-store and online channels.

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Popmenu

If you're looking for a more marketing-oriented approach, Popmenu has a range of tools to capture guest data, personalize marketing and consolidate operations. Popmenu includes revenue growth tools like interactive menus, online ordering and marketing automation, as well as AI-powered phone answering and advanced waitlisting features. That makes it a good choice for independent restaurants of any size.

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Treasure Data

Last, Treasure Data offers a customer data platform (CDP) that combines historical and real-time behavior into a single customer profile. It can help break down data silos and improve sales and efficiency with strong data governance and AI-generated predictions. That's particularly useful for large-scale operations trying to drive business growth and improve customer experiences.

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